2015 K900 nightmare in New Mexico - Kia K900 Forum
 
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post #1 of 6 Old 04-29-2015, 07:42 PM Thread Starter
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Default 2015 K900 nightmare in New Mexico

Any other 2015 K900 owners out there to commiserate with?
We bought a k900 March 9, 2015 at Larry H Miller Kia in Denver and its been in the shop 26 days at this point, more than 3 of 5 weeks we've owned the car. My husband is a 100% disabled vet and we searched a long time to find a car that doesn't aggravate his back and other combat injuries. We loved the K900 the few days we had it.

Soon after we took delivery, when in reverse and the steering wheel turning, there was a groan or a loud shudder that shook the entire car. After talking to about 10 people from Kia Roadside Assistance and being promised VIP treatment and KIA VIP coordinated with Cottonwood Kia in Albuquerque, we took the car to Cottonwood Kia, about 250 miles from us in the Las Cruces area. When we arrived, they seemed to have never heard we were coming in. They kept it two days and said nothing was wrong, so nothing was done. The GM drove the car home and couldn't duplicate the problem.

We had the same problem happen several more times in the next few weeks and so Kia Consumer Relations (note not anything close to Customer Care) had the car put on a flatbed to go back to Cottonwood Kia in Albuquerque. They had it a day before anyone called to say it had gotten there OK. After 10 days they drove it back to the Las Cruces area, 250 miles, and sent a Factory Rep/Mechanic from Phoenix over to drive with us. We duplicated the problem within minutes, the 2nd time we backed the car up. Apparently, the GM and service dept at Cottonwood Kia doesn't use the parking brake although that's required per the owners manual. The problem was/is the parking brake not releasing the rear wheel, which is why the car shudders like someone has hit you.

We were assured the car would be flatbedded back to Cottonwood Kia. It wasn't. Again, no communication for more than a week, then we were told the necessary part was ordered but was the wrong part so now the correct part was going to be overnighted. Once the part arrived, Chuck, the Service manager at Cottonwood Kia said the part was "really hemmed in" and would need days to repair.

Yesterday, they brought the car back to Las Cruces, almost 600 miles are on the car since we turned it over to the tow truck on April 6. My husband drove the car before accepting it yesterday, but with those soundproof windows and doors closed and in a race to get the rental car back before 6pm. (Chuck, at Cottonwood Kia misled us about the car leaving the dealership and the tow truck driver said he had to wait over 2 hours for someone to sign off on the car leaving the dealership.).

This morning, as he was pulling out, looking forward to driving the car, again, finally, the rear passenger wheel grates like a disc being dragged. It grates forward and backward. I'll attach the video as soon as I figure that out.

This car surely had latent defects when we bought it and we now have a new $70,000. car that has been majorly disassembled and improperly reassembled in the service dept.

Anyone else?

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post #2 of 6 Old 04-29-2015, 07:46 PM Thread Starter
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Oh, and the car was returned from Cottonwood Kia with two deep one inch long gouges in the paint on the front of the hood, about a foot from the KIA emblem. The tow truck driver took pictures when Cottonwood Kia released the car to him, to protect his company.

This would all be unbelievable if it weren't all true and what we have been going through since buying the K900. We haven't been able to tag and register the car because its been in the shop.

After talking to 17 people to get the failed repairs and abuse of our vehicle so far, our only contact is someone named Mandyjay Strauss, who's only other work experience is selling clothes at Nordstrom. Everyone from Kia calls with an "Unknown" or "No called ID".

We have asked repeatedly to speak to Ms. Straus' supervisor and she has refused. "I can't offer you another level." !!!

If you have any other high level contact at Kia, please advise.

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post #3 of 6 Old 04-30-2015, 12:19 PM Thread Starter
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Default K900 nightmare continues

We're waiting for the tow truck again. It was supposed to be here an hour ago but Kia Premium Roadside service apparently didnt make the correct order from our call yesterday. So, we're waiting another hour or so.
We took detailed pictures again and in addition to the paint gouges on the front down to the metal, which happened while in the care of Cottonwood Kia, we found interior trim left uninstalled and laying on the floor and wadded candy wrappers under the seat.
Any other K900 owners out there with similar experiences?

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post #4 of 6 Old 05-10-2015, 06:09 PM Thread Starter
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We had the car one day before it was towed back to Albuquerque. We couldn't drive it that day and were waiting for a reply from Consumer Affairs, Mandyjay Straus. The next week Kia sent an FTR to look at the car and we were told, via email:

"During the installation of the electronic parking brake, it was determined that the rear brake backing should have been replaced.
The rear brake backing plate is being replaced and will be installed by our Field Technical Representative.

So, the car spent most of April (April 6-28) at Cottonwood Kia and they replaced the electronic parking brake AND noticed the rear brake backing plate should have been replaced but they did NOT do that brake repair as well. Given the new mileage, someone drove the car over 600 miles (RT Las Cruces to Cottonwood Kia plus joy rides) while the brake problem was partially repaired.

Next, we get an email from Mandyjay strays, "While our Field Technical Representative was performing the repairs, he noticed a missing linkage and a bent bracket underneath the vehicle. Although we have no way of knowing how or when this condition occurred, we have replaced the linkage and bracket."

This car has been in Kia possession for most of the two months we've owned it and more is wrong every time it goes in for repairs.

We said paint patches were unacceptable and we objected to any paint repairs but Mandyjay Straus sends us an email saying, "The body shop has picked up the vehicle to perform the paint repairs."

The car was brought back to the nearest Kia dealership, Jack Key Kia in Las Cruces, last Saturday. There is paint overspray on the rear window, on the driver rear tail lights, and on the gasket around the hood, where the scratches were after being released from Cottonwood Kia on April 298,

So, we go to pick up the car and there is NO service order, nothing saying what was actually done, nothing. At that point we learn Cottonwood Kia became Pitri Kia last Thursday, May, 7, 2015 while the car was in their possession. Just a name change because everyone is still there in the same roles. It took an hour or more and a service technician finally took a picture of mostly blank handwritten service order and used his personal phone to send us what there is of a mostly blank, handwritten service order. It says something on the suspension leveling was also repaired.

Aren't we entitled to a service order tied to the VIN, days in/out, mileage in/out, and what was done? Anyone else getting this completely abysmal service on their K900?

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post #5 of 6 Old 05-18-2015, 05:22 AM
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You should report this directly to KIA HQ in Seoul. Unfortunately, I dont have the contact details for them but for what I have heard they are very responsive and defensive about the K900. This is your best bet and I think you should get a new car.
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post #6 of 6 Old 06-29-2015, 02:09 PM
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I am picking up my K900 this afternoon Has yiour issues been solved ?



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