So, my 2019 just came down with a case of the battery drain after over a year of ownership. The car isn't driven on a daily basis, but gets started and ran at least every two weeks. I made a service appt. to have the oil changed on one of my days off and when I went out to the car to start it, it was deader than ****. I put a smart charger on it and immediately it informed me of a battery failure (was also putting out less than 4 volts). I tried jumping it off another vehicle, but could only get the lights to turn on. I couldn't get enough juice to it to get it to turn over. At that point I decided to call Kia Roadside Assistance since the vehicle is covered under that program.
Roadside Assistance assured me that my local Kia dealership would be able to help me even though they aren't a certified K900 dealer. They performed a load test and determined the battery was indeed faulty and would need replacing. Unfortunately, even though they have the battery in-stock and it's covered under warranty, Kia won't allow them to perform the service, but would do it if I was willing to pay out of pocket to the tune of $350. As a courtesy they checked the parasitic draw and informed me that everything was in spec. So, the dealer said to call roadside assistance again, because Kia won't allow them to call, and inform them that I have a bad battery, which is covered under warranty, and have it towed to a certified dealer.
So, I get on the horn with them again, explain the situation and I get put on hold for a few mins. He calls the next closest dealer about 20 miles away and tells them I need a battery and they said no problem. Two hours later I get a call saying we're ready to install the battery, but it'll cost you $350. I was confused and stated it's covered under warranty, but once again, they're not certified. Again, back on the horn with roadside. I tell her there's at least two dealers in the state that are "certified" to perform mechanical work on my vehicle. She asks which one I'd like it towed to and I said the one closest to my residence, which is about 40 miles away. She informed me the tow is enroute and I'll be getting updates. About a 30 mins. later I receive a text that a tow is enroute. Needless to say, the tow never happened for some reason. I get a call at midnight from roadside stating a tow truck driver is enroute to pickup my car from the dealership. I inform them that the keys are with the vehicle and the dealer has been closed for hours at this point. Right after I hangup with him the tow truck driver calls to inform me he's a few mins. from picking up my vehicle. I inform him of the situation and he says since Kia has already paid him for expenses, he wanted to make sure he wasn't taking money for not doing the job. Thank you for having integrity. So, he said he'd get it first thing in the morning and will text when he's on his way. He just texted stated he's a few mins. from picking it up. What a nightmare, but at least it's not costing me a single dime.