cd player in use shuts down audio system sometimes
bought my 2015 last November; one owner all maintenance, two great inspections. several times when playing a cd the system has shut down and reverted to the UVO screen. (Yes, I'm old fashioned and enjoy a couple of favorite cds.) The cds are in good shape and worked fine in my '14 Cadenza.
When it works, it plays beautifully. When it stops, several things happen: the artist's cd photo disappears first but it still plays. then, the upper right screen corner displays flashing word 'intializing', still keeps playing, then, soon at the bottom an error line appears stating ' application error' in a small box that looks like a microsoft pop up. still plays but quickly after that it stops and goes to the UVO screen. All other functions seem to work like FM/AM except it seems to revert to default as usually my preset stations clear and have to be reset and cd won't play. When I push media, it just goes to the jukebox which still has a bunch of the previous owner's songs in it. Can't get it to resume the cd via menu either.
If I turn off the system, and, then back on, I have noticed it also has cancelled the HD setting and sometimes the Surround setting, so I have to select those again, and, then I can try the cd and it will usually work although the 'intializing' message returns and blinks for a minute or so. Then, that stops flashing, the artist pic appears with the song title and cd title and it is back to normal. But, I have to reset HD, Surround and sometimes the preset stations.
This happens out of the blue while the cd is playing; no changes have been made by me during its use or any other audio buttons pressed, etc. It is infrequent and I've referred to my dealer; who believes me and says they can only replace the audio head unit. He will readily do this under warranty, but, they have to take the dash apart which worries me so I've held off so far. My 36 month warranty on the audio will expire end of this year so I have to do it before then.
Here's the thing; I've asked the dealer if it could be a software bug or problem; maybe a virus or something? He claims they don't have that problem, it must be the head unit itself. I'm NO expert at all but it reminds me of when my pc will freeze up or an app. crashes and you have to shut it down and restart. My dealer and advisor are K900 service approved.
Nothing seems to trigger it; it happens maybe once a month if that. I drive the car only a couple times a week and not usually for long periods, so, the system isn't on for hours to 'overheat' or whatever. when it works, it is awesome. I have the 17 speaker system with VIP package if that makes a difference.
Doesn't this sound more like a system software problem instead of hardware ( head unit )? I do not know; and hate to replace a good head unit and risk damage to the dash during removal and replacement.
I asked my K900 service advisor if they can just reload the software and he claims that won't fix it and just wants to replace the unit. I noticed on the K900 there is no sim card slot so don't know how they upload any system updates ( which he claims there aren't any; my car was built 04/14 and sold 11/14). but, another post says their is a system update as of Sept 2015 and it includes eliminating pressing the agree button....
Any ideas? Thanks in advance